Responsible Gaming at z89
z89 is committed to a safe gaming environment. We provide practical tools and honest guidance so every player in Bangladesh can stay in control.
Our Commitment to Responsible Gaming
At z89, we believe gaming should be an enjoyable form of entertainment — not a source of financial stress or personal hardship. Our responsible gaming programme is built around one core principle: giving players in Bangladesh the tools and knowledge they need to keep their gaming activity safe, measured, and firmly within their own control.
We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh, gaming is a recreational activity they enjoy responsibly. However, for a small number of individuals, gambling can become a problem. z89 takes this seriously. The tools described on this page are available to every member — they are free, they work immediately, and using them is entirely your choice. We actively encourage members to use these tools proactively rather than waiting until a problem develops.
Responsible Gaming Tools at z89
Every z89 member has access to the following responsible gaming tools at no cost. Contact z89 support at any time to activate any of them.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account.
Time-Out
Take a short break from gaming — from 24 hours up to several weeks.
Self-Exclusion
Exclude yourself from z89 for an extended period when you need a full stop.
Reality Checks
Receive session-time reminders so you always know how long you've been playing.
Account Lock
Temporarily lock your account for a set period at your own request.
24/7 Support
Our support team is available around the clock to assist with any concern.
Deposit Limits — Stay in Control of Your Spending
A deposit limit places a cap on the total amount you can add to your z89 account within a chosen time period. This is one of the simplest and most effective ways to keep your gaming spending aligned with your personal budget. z89 supports three types of deposit limits:
- Daily deposit limit: A cap on the total you can deposit within any 24-hour period. Useful for day-to-day spending control.
- Weekly deposit limit: A cap across a rolling seven-day window. A good option if you prefer to track spending week by week.
- Monthly deposit limit: A cap across a calendar month. Suitable for players who budget on a monthly basis.
Once a deposit limit is set, z89 applies it immediately. If you wish to reduce your limit, the change takes effect right away. If you wish to increase a limit that is already in place, a mandatory cooling-off period applies before the increase becomes active — this gives you time to reconsider. To set or adjust a deposit limit on your z89 account, contact z89 support.
Time-Out — Take a Short Break
A time-out is a temporary suspension of your z89 account for a defined period of your choosing. It is ideal if you feel you need a short pause from gaming without committing to a longer exclusion. During a time-out:
- Your account is suspended — you cannot log in, deposit, place bets, or play any games on z89.
- Any promotional communications from z89 are paused for the duration of the time-out period.
- When the time-out period ends, your account is automatically reactivated unless you request an extension or upgrade to self-exclusion.
Time-out periods available at z89 range from 24 hours to several weeks. To activate a time-out, contact z89 support and your request will be processed immediately. There is no penalty for using a time-out — it is there for your benefit.
Self-Exclusion — A Firm Long-Term Break
Self-exclusion is a stronger, longer-term measure for players who feel that gaming is negatively affecting their life. When you request a self-exclusion from z89:
- Your account is immediately closed and you cannot access it for the full duration of the self-exclusion period.
- z89 will remove you from all promotional mailing lists and will not send any bonus offers, free spin alerts, or marketing messages for the duration of your exclusion.
- Any funds verified as belonging to you that remain in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method after the exclusion period ends and your identity is re-verified.
Self-exclusion periods at z89 start at a minimum of six months. Once a self-exclusion is in force, it cannot be reversed early — this protects you during a vulnerable period. At the end of the self-exclusion period, z89 will conduct a responsible gaming check before reactivating the account. To request self-exclusion, contact z89 support immediately.
Reality Checks — Stay Aware of Time Spent
It is easy to lose track of time when gaming, particularly during live casino sessions or extended sports betting streaks. z89's reality check feature sends you periodic in-session notifications showing how long your current play session has been running and a summary of your net gaming activity for that session. You choose the reminder interval — for example every 30 minutes, every hour, or every two hours.
When a reality check notification appears, you are presented with the option to continue your session or end it. There is no obligation — this tool simply keeps you informed. To enable reality checks on your z89 account, contact z89 support and specify your preferred reminder interval.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being able to recognise the early warning signs is the first step toward getting help. You may have a gambling problem if you notice any of the following in yourself or someone you know:
- Spending more money on gambling than you can comfortably afford, or regularly chasing losses by placing additional bets to try to win back what was lost.
- Feeling irritable, anxious, or restless when not gambling, or when trying to cut down on gambling activity.
- Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
- Borrowing money, selling possessions, or neglecting financial obligations (such as rent or utility bills) in order to fund gambling activity.
- Using gambling as the primary way to cope with stress, anxiety, loneliness, or other negative emotions rather than as a recreational activity.
- Neglecting work, studies, family responsibilities, or personal health as a result of time spent gambling or thinking about gambling.
If you recognise any of these patterns in your own behaviour, please use z89's responsible gaming tools immediately or contact z89 support for guidance. Remember: asking for help is a sign of strength, not weakness. You are not alone.
Protecting Minors — Under-21 Access Prevention
z89 strictly prohibits access by anyone under the age of 21. Age verification is a mandatory step of the z89 account registration process. Any account found to belong to, or to be operated by, a person under 21 will be immediately and permanently closed, and any balance, bonuses, or winnings associated with that account will be forfeited.
If you are a parent or guardian and you are concerned that a minor in your household may have accessed z89, please contact z89 support immediately. We also recommend that parents and guardians use parental control software to restrict access to online gaming platforms on shared devices. This is especially important in Bangladesh, where many households share a single mobile device among family members.
Get Help — Contact z89 Support
If you feel that gambling is becoming a problem for you or someone you care about, please reach out. z89 support is available to help you activate any responsible gaming tool on your account, discuss your options, or refer you to specialist support resources available in Bangladesh. There is no judgement — our team is here to help.
z89 Responsible Gaming Support
Our support team operates during Bangladesh Standard Time (BST, UTC+6) and typically responds within a few hours. All responsible gaming requests are treated with complete confidentiality.
Email us at: [email protected]
Play at z89 — Always Play Responsibly
Now that you know your options, explore z89 with confidence. Set your limits, play within your means, and remember — gaming is entertainment. 21+ only.