z89 Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how z89 ("z89", "we", "us", "our") collects, uses, stores, and protects personal data belonging to users ("you", "the Member", "the Player") of the z89 platform at z89.lat. This Policy applies to all personal data submitted or generated through your use of z89, including account registration, deposit and withdrawal transactions, gameplay activity, communications with z89 support, and your interaction with any promotional content delivered by z89. By registering an account on z89 you confirm that you have read this Policy and that you consent to the collection and use of your personal data as described herein.

z89 takes your privacy seriously. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Policy. If you have questions about how your data is handled you are encouraged to contact z89 support at any time. This Policy should be read together with the z89 Terms and Conditions and the z89 Responsible Gaming Policy, both of which are available at z89.lat.

z89 is an online gaming platform serving players in Bangladesh. z89 is the data controller responsible for the personal data collected through the z89 platform. As data controller, z89 determines the purposes for which personal data is used and the means by which it is processed. This Policy covers the z89 website at z89.lat and all services, tools, and features accessible through that domain. It does not apply to third-party websites or services that may be linked from z89, including payment gateway providers, game studio portals, or third-party promotional partners. Those entities operate under their own separate privacy policies.

If you wish to exercise any of your privacy rights, make an enquiry about this Policy, or raise a data-related concern, please contact the z89 support team by email at [email protected]. z89 support operates during Bangladesh Standard Time (BST, UTC+6) business hours and typically responds within a few hours of receiving a data privacy query.

z89 collects personal data in two ways: data you provide directly when using z89, and data generated automatically by your use of the platform. The categories of personal data z89 collects include:

• Registration data: Your name, date of birth, Bangladeshi mobile number, and any other information you provide when creating your z89 account.
• Identity verification (KYC) documents: Copies of identity documents you submit to complete KYC verification, such as a National ID card, passport, or other government-issued identification.
• Financial data: Records of deposits, withdrawals, and wagering transactions carried out through your z89 account, including the payment method used and the amounts involved. z89 does not store full payment card numbers.
• Technical and device data: Your IP address, device type, operating system, browser version, and session activity data generated when you access z89. This data is collected automatically through server logs and cookies.
• Communications data: Records of any communications you have with z89 support, including support tickets, chat transcripts, and messages submitted through the platform's contact channels.

z89 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, that data will be deleted and the associated account will be permanently closed.

z89 uses the personal data it collects for the following purposes only:

• Account operation: To create and manage your z89 account, verify your identity, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, including anti-money laundering (AML) checks, know-your-customer (KYC) verification, age verification, and fraud prevention measures.
• Promotional communications: To send you bonus offers, promotional updates, and platform news — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting z89 support.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the functionality and performance of the z89 platform. All usage analytics are conducted on aggregated, anonymised datasets where possible.
• Customer support: To respond to your queries, resolve complaints, and manage any account issues raised with the z89 support team.

z89 does not sell your personal data. z89 does not share your personal data with third parties for their own marketing or commercial purposes. The only circumstances in which z89 shares personal data with third parties are as follows:

• Payment processing: z89 shares the minimum necessary payment data with Bangladeshi mobile wallet providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) solely for the purpose of processing your requested deposit or withdrawal transaction.
• Game studio providers: When you play a game hosted by a third-party studio (such as Evolution Gaming, Pragmatic Play, Spribe, or Ezugi), your session data and account identifier may be shared with that studio for the purpose of delivering the game. These studios are contractually bound to handle your data only for that purpose.
• Legal and regulatory authorities: z89 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, a lawful court order, or a binding regulatory direction. z89 will notify you of any such disclosure where permitted by law.
• Fraud prevention services: z89 may share anonymised or pseudonymised technical data (such as device fingerprint or IP-based risk signals) with fraud prevention service providers for the purpose of protecting the platform and its members from fraudulent activity.

All third parties with whom z89 shares personal data are required to process that data in accordance with applicable data protection obligations and are permitted to use it only for the specific purposes for which it was disclosed. z89 does not transfer personal data to parties outside these categories.

z89 retains personal data for as long as is necessary for the purposes described in this Policy, or for such longer period as may be required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for as long as your z89 account remains open and active.
• Post-closure account data: Following account closure, z89 retains your account records, transaction history, and KYC documentation for a minimum period required by applicable financial and anti-money laundering regulations in Bangladesh.
• Support communications: Records of support interactions are retained for a reasonable period following resolution of the relevant query or complaint, for quality assurance and dispute-resolution purposes.

When personal data is no longer required for any legitimate purpose, z89 will securely delete or anonymise it. In practice, anonymisation may be used where deletion of certain system records would compromise the integrity of audit trails or financial reporting.

z89 uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device when you access z89 that help us recognise your device, maintain your session, and improve your experience. The types of cookies z89 uses include:

• Essential cookies: Required for the platform to function correctly. These cookies manage your login session and security tokens. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about how members navigate the platform, which pages are most visited, and where technical errors occur. This data helps z89 improve the platform experience.
• Preference cookies: Store your platform preferences such as display settings so that z89 can provide a more personalised experience on return visits.
• Security cookies: Help z89 detect and prevent fraudulent sessions, bot activity, and unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the z89 platform, including your ability to maintain a logged-in session or access certain game features. z89 does not use third-party advertising cookies or cross-site tracking technologies.

As a member of z89 you have the following rights in relation to the personal data z89 holds about you:

• Right of access: You may request a copy of the personal data z89 holds about you at any time. z89 will respond to verified access requests within a reasonable timeframe.
• Right to rectification: If any personal data z89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Where the data relates to your registered account details you may also update certain fields directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to z89's legal obligations to retain certain records under applicable financial and regulatory law.
• Right to restrict processing: In certain circumstances you may request that z89 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to withdraw consent: Where z89 processes your personal data on the basis of your consent — such as for promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights please contact z89 support at [email protected]. z89 will verify your identity before acting on any data rights request to ensure that personal data is not disclosed or modified in response to an unauthorised third-party request. z89 will not charge a fee for processing a reasonable data rights request.

z89 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Security measures in place include SSL/TLS encryption for all data transmissions between your device and z89 servers, secure server infrastructure with access controls limiting data access to authorised personnel only, regular security reviews and vulnerability assessments of the z89 platform, and session management controls that automatically expire inactive login sessions.

While z89 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all threats. You are also responsible for keeping your account credentials secure. If you believe your z89 account has been compromised you should contact z89 support immediately so that appropriate protective action can be taken.

z89 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made to this Policy, z89 will notify registered members by posting a prominent notice on the z89 platform and updating the last-updated date shown at the top of this document. The revised Policy takes effect upon publication. Your continued use of the z89 platform following the effective date of any revision constitutes your acceptance of the revised Policy.

• Review periodically: We recommend reviewing this Policy periodically so you remain informed of how z89 handles your personal data.
• Prior versions: If you would like to request a copy of a prior version of this Policy, please contact z89 support.
• Continued use: Using z89 after a Policy update means you accept the revised terms. If you do not accept a revision, you may request account closure by contacting z89 support.

This Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any dispute arising from or in connection with this Policy that cannot be resolved informally through z89 support shall be referred to the jurisdiction of the courts of Bangladesh.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which z89 processes your personal data, please contact the z89 support team. All privacy-related queries are handled with priority during Bangladesh Standard Time (BST, UTC+6) business hours. z89 is committed to resolving privacy concerns promptly and transparently.

Privacy support email: [email protected]