z89 Terms & Conditions — Please Read Before You Play

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "the Member", "you") and z89 ("z89", "the Platform", "we", "us", "our") governing your access to and use of the z89 website at z89.lat, including all games, betting markets, account services, promotional offers, and support functions available on the platform. By creating an account on z89 you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, together with the z89 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference.

If you do not agree to these Terms you must not register an account, access the z89 platform, or use any of the services offered on z89. z89 reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. These Terms were last reviewed and updated in January 2026.

To register and maintain an account on z89 you must satisfy all of the following eligibility requirements at the time of registration and on an ongoing basis throughout the duration of your account:

• Age: You must be at least 21 years of age. z89 is strictly a 21+ platform. Registering with a false date of birth is a material breach of these Terms and will result in immediate account closure and forfeiture of any funds or winnings.
• Legal capacity: You must have the legal capacity to enter into a binding agreement. If you are subject to any guardianship or legal restriction that limits your capacity to contract you are not permitted to register.
• Not self-excluded: You must not be subject to a self-exclusion order that you have submitted to z89 or that z89 has imposed on your account.
• Accurate information: All information provided at registration — including your name, date of birth, mobile number, and any identity documents submitted — must be truthful, accurate, and complete.

z89 reserves the right to request proof of identity and age at any time. If satisfactory documentation cannot be provided z89 may suspend or close the account and withhold any balances pending investigation. z89 will not knowingly allow any person who does not meet the eligibility requirements to maintain an active account.

Each player may hold only one registered account on z89. The creation of multiple accounts by a single individual — whether under the same or different identities, mobile numbers, or device profiles — is strictly prohibited and constitutes grounds for permanent suspension and forfeiture of all associated funds. To register you must provide a valid Bangladeshi mobile number, which will serve as your account identifier and the primary channel for account verification and recovery communications.

• You are solely responsible for maintaining the confidentiality of your account credentials, including your registered mobile number and password. You must not share your password with any third party under any circumstances.
• Any activity carried out using your account credentials is your responsibility whether or not it was authorised by you. If you suspect unauthorised access to your account you must notify z89 support immediately.
• z89 will never request your password or full account credentials by email, SMS, or any messaging application. Any communication requesting such information should be treated as fraudulent and reported to z89 support immediately.
• You are responsible for ensuring that all personal details held on your z89 account remain accurate and up to date. If your registered mobile number changes you must contact z89 support promptly so your account can be updated and verified to prevent any disruption to access or payment processing.

z89 reserves the right to conduct identity verification (KYC) checks on any account at any time. Failure to comply with a KYC request within the specified timeframe may result in temporary suspension of withdrawal functionality until verification is completed satisfactorily.

All financial transactions on z89 are conducted in Bangladeshi Taka (BDT). z89 does not accept deposits or process withdrawals in any foreign currency. No currency conversion service is offered. The accepted deposit and withdrawal methods are bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The following conditions apply to all transactions:

• Mobile wallet deposits via bKash, Nagad, Rocket, or Upay are credited to your BDT wallet instantly upon confirmation of the transaction on the provider's system.
• Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to identity verification. Processing is typically completed within the same business day under Bangladesh Standard Time (BST, UTC+6).
• Withdrawals will only be processed where the account holder has completed any applicable wagering requirements attached to bonus funds. Attempting to withdraw funds still subject to active wagering requirements will result in the withdrawal being declined until those requirements are met.
• Minimum and maximum deposit and withdrawal limits apply and are displayed within your z89 account dashboard. z89 reserves the right to adjust these limits at any time.

z89 is not responsible for delays in transaction processing caused by the third-party payment provider or by network outages, bank processing queues, or technical maintenance on those providers' systems. In the event of a failed or delayed transaction players should contact z89 support with the transaction reference number and date.

z89 offers promotional bonuses to new and existing members, including a welcome bonus for first-time depositors of up to ৳20,000. All bonuses and promotions are subject to the following general conditions as well as any specific terms communicated at the time the offer is presented:

• Welcome bonus: New members who complete their first BDT deposit on z89 are eligible for the welcome bonus. The bonus is credited automatically upon first deposit and requires no bonus code.
• Wagering requirements: All bonus funds are subject to wagering requirements (rollover) before they may be withdrawn. The applicable rollover multiplier is stated on the promotion detail page. Bonus funds must be wagered the specified number of times using eligible games before a withdrawal can be processed.
• One welcome bonus per player: The welcome bonus is available to each eligible new member once only. Attempts to claim it via duplicate accounts or re-registration after a previous claim are prohibited.
• Expiry: All bonus funds carry an expiry date after which unused bonus value is forfeited automatically. The expiry period applicable to each promotion is stated on the promotion detail page at the time of issue.
• Abuse: z89 reserves the right to void bonuses, cancel withdrawals, and close accounts where there is reasonable evidence that bonus offers have been exploited or claimed in bad faith, including arbitrage betting, use of automated tools, or collusion.

z89 reserves the right to alter, suspend, or discontinue any bonus or promotional offer at any time without prior notice, subject to honouring any offer already accepted and being actively played through by the member within the stated promotional period.

All casino games, slots, crash games, and sports betting markets available on z89 are governed by individual game rules provided within each game's information panel or on the respective game studio's published documentation. By playing any game on z89 you confirm that you have read and understood the applicable game rules. The following fair-play conditions apply across all z89 games and markets:

• All slot and RNG-based game outcomes are produced by independently certified Random Number Generator (RNG) systems operated by the respective game studios. z89 does not alter or influence game outcomes.
• Live dealer game outcomes are determined by real physical events conducted by professional dealers under studio supervision. Live streams are subject to a brief transmission delay.
• Sports betting odds are set by z89's market team and updated in real time. All settled bets are final once officially confirmed by z89. In the event of a void event, postponement, or technical error affecting a bet, z89's decision on settlement is final and binding.
• The use of automated betting tools, bots, or software designed to exploit game mechanics, pricing anomalies, or bonus conditions is strictly prohibited and will result in immediate account suspension and voiding of all associated bets and winnings.

z89 is committed to promoting responsible gaming practices. The platform provides a range of tools to help members manage their gaming activity, including:

• Deposit limits: Members may set daily, weekly, or monthly deposit limits on their account. Once set, a deposit limit cannot be increased immediately — any increase request is subject to a mandatory cooling-off period. Decreases take effect immediately.
• Time-out: Members may request a temporary time-out from the platform for a period of their choosing. During a time-out no deposits, bets, or game play are permitted. Time-out requests take effect immediately upon submission.
• Self-exclusion: Members who feel that gambling is negatively affecting their lives may request a self-exclusion from z89. During a self-exclusion period the member cannot access their account, receive promotional communications, or reopen the account until the exclusion period has fully expired.
• Reality checks: Members may enable in-session notifications reminding them of the duration of their current play session, helping maintain awareness of time spent on the platform.

z89 strongly encourages any member who believes they may have a problem with gambling to use the responsible gaming tools described above and to seek independent support. Full guidance on responsible gaming resources available in Bangladesh is provided on the z89 Responsible Gaming page. z89 reserves the right to impose responsible gaming restrictions on any account at its discretion where there is reasonable cause for concern.

The following conduct is strictly prohibited on the z89 platform. Any member found to have engaged in any of the following actions is subject to immediate account suspension, permanent closure, and forfeiture of any balance, bonuses, or winnings:

• Providing false, misleading, or fraudulent personal information at any stage of the account registration, KYC verification, or bonus claim process.
• Using automated software, bots, artificial intelligence tools, or scripts to interact with any part of the z89 platform including games, betting markets, and account management functions.
• Colluding with other players to manipulate game outcomes, exploit bonus terms, or engage in chip dumping or match-fixing on any sports betting market.
• Engaging in money laundering, fraud, or any other illegal financial activity through the z89 deposit, withdrawal, or wagering systems.
• Registering or operating more than one z89 account, or facilitating the use of another person's z89 account credentials for any purpose.

z89 cooperates with relevant authorities where required by applicable law. Any suspected illegal activity detected on the platform may be referred to the appropriate authorities without prior notice to the account holder. Funds associated with accounts suspended for prohibited conduct may be retained during investigation.

z89 reserves the right to suspend, restrict, or permanently close any member account at its sole discretion. Circumstances in which z89 may take such action include but are not limited to:

• Breach of any provision of these Terms, including eligibility requirements, prohibited conduct rules, or bonus abuse.
• Failure to complete required KYC verification within the specified timeframe, or submission of fraudulent or falsified identity documents.
• A request by a regulatory authority, law enforcement body, or payment service provider that z89 restrict or close the account.

Where an account is closed by z89 for a reason other than a breach of these Terms, any verified balance remaining in the account at the time of closure will be returned to the member via the registered payment method within a reasonable timeframe. Where closure is due to a breach, z89 may withhold part or all of the account balance pending investigation and resolution.

All content on the z89 platform — including but not limited to the z89 brand name, logo, website design, game interfaces, graphics, text, and promotional materials — is the property of z89 or its licensed content providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the z89 platform for personal, non-commercial gaming purposes only.

You must not use, copy, reproduce, or transmit any part of the z89 platform or its content for any purpose other than your own personal non-commercial use without the express prior written consent of z89. Unauthorised use of z89 intellectual property may result in account termination and may expose you to civil or criminal liability.

To the fullest extent permitted by applicable law, z89 excludes all liability for the following:

• Any loss of funds, winnings, or bonuses arising from technical malfunctions, server downtime, network failures, or interruptions to the z89 platform that are outside z89's reasonable control.
• Any indirect, consequential, or special loss — including loss of profits, loss of data, or loss of opportunity — arising from your use of or inability to access the z89 platform, howsoever caused.
• Any content, accuracy, or availability of third-party payment services or game studio platforms integrated into or linked from the z89 platform, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Evolution Gaming, Pragmatic Play, Spribe, and Ezugi.

z89 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at z89.lat/privacy-policy and is incorporated into these Terms by reference. By registering an account on z89 you consent to the collection and use of your personal data as described in the Privacy Policy. z89 uses your data solely for the purposes of operating your account, processing transactions, delivering promotional communications where you have consented, fulfilling legal and regulatory obligations, and improving the platform. z89 does not sell personal data to third parties.

z89 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, z89 will notify registered members by posting a notice on the z89 platform, by sending a notification to the registered mobile number, or by updating the last-updated date at the top of this document. It is your responsibility to review these Terms periodically to remain informed of any changes.

Your continued use of the z89 platform following the posting of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms you must cease using the platform and may request account closure by contacting z89 support. These Terms constitute the entire agreement between you and z89 in respect of your use of the platform and supersede all prior understandings or agreements relating to the same subject matter. If any provision of these Terms is found to be invalid or unenforceable that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect.

If you have any questions about these Terms and Conditions, wish to make a complaint, or need to contact z89 for any account-related matter, please reach out to the z89 support team. All support communications are handled during Bangladesh Standard Time (BST, UTC+6) business hours. The z89 support team typically responds within a few hours of receiving a query.

Support email: [email protected]